Privacy Policy

VIP Plumbing (“we,” “our,” or “us”) values your privacy and this Privacy Policy explains how we handle information when you work with us…

1. Information We Collect

• Personal Information: Our website allows users to enter contact details which are then transferred to our internal operations software for job scheduling and some aspects of customer communications such as text alerts. We may also use this information to contact you directly by phone or email.
• Non-Personal Information: Our website may collect non-personal information such as your public IP address, browser type, and website usage patterns for general analytics.

2. How We Use Your Information

• Any information entered on our website deemed necessary for providing services is entered into and stored in our plumbing software system. Click here for that privacy policy.
• Our plumbing software system uses your information for customer scheduling and automated text notifications. Message rates may apply.
• Our team may also use your information to contact you directly by phone, text or email for questions or service-related matters.

3. Information Sharing

We do not sell or share any information with third parties except as necessary to provide services, comply with legal requirements, or protect our rights. Opt-in data and phone numbers will not be shared with third parties for marketing purposes.

4. Cookies & Tracking

Our website may use cookies to enhance user experience. You can disable cookies in your browser settings if preferred. Any information stored by your web browser application as “cookies” or “cache” are your responsibility to manage and safeguard.

5. Data Security

We take all standard, reasonable measures to protect your data, but no method of transmission is 100% secure.

6. Information Updates

information updates and communication preferences are handled by our plumbing software system. For questions about or updates to your contact information or communication preferences, please Contact Us directly.

7. Contact Us

If you have questions about this policy, contact us at:

VIP Plumbing
Durango, Colorado
970-426-5131
vipplumbing.colorado@gmail.com

8. Opt-Out & Support

• To stop receiving text messages, reply STOP at any time.
• Text HELP for help.
• Contact us directly:
  VIP Plumbing
  Durango, Colorado
  970-426-5131
  vipplumbing.colorado@gmail.com

Website Terms & Conditions

By using our website and services, you agree to the following…

1. Communications & Messaging

• Customers may receive text messages for scheduling updates and appointment reminders.
• Customers may receive phone calls when necessary for service coordination or important updates.
• Message frequency varies based on service needs but is typically 1-3 messages per appointment for a standard plumbing job.
• Message and data rates may apply based on your mobile carrier.

2. Opt-Out & Support

• To stop receiving text messages, reply STOP at any time.
• Text HELP for help.
• Contact us directly:
  VIP Plumbing
  Durango, Colorado
  970-426-5131
  vipplumbing.colorado@gmail.com

3. Use of Services

• Our website and services are provided “as is” without warranties of any kind.
• We reserve the right to modify or discontinue messaging services at any time.

4. Privacy

• For details on how we handle customer information, please review our Privacy Policy above.

By continuing to use our website and services, you acknowledge and accept these Terms & Conditions – and we thank you.